JOB DESCRIPTION
The safety and security of CSC’s current and prospective employees, customers, and the communities we serve are our first priority.
Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our prospective candidates.
We are always in search of top talent to join the CSC family. If you are looking for a career change, don’t hesitate to apply or reach out to us. We’ll have virtual interactions until we are able to move forward again with in-person interactions.
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Client Service Partner
As a Client Service Partner, you will be responsible for working directly with clients, taking and fulfilling orders, as well as managing a portfolio of domain names and digital assets. Additionally, you will be working with various Product Managers with different duties and responsibilities. This role would suit someone who is internet-savvy and seeking a career working with cutting edge technology and global internet branding.
Some of the tasks you will be responsible for:
• Building and maintaining client relationships by providing excellent customer service to both internal and external clients
• Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
• Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure clients’ global internet brands
• Taking and fulfilling orders, partnering with our clients to become their trusted advisor
• Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
• Cooperatively working with global vendors to complete internal and external customer orders
• Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting
• Understanding and communicating Industry changes and new product offerings to clients
• Researching and analyzing of customer data
• Conducting online demonstrations for clients and sales staff
What technical skills, experience, and qualifications do you need?
• Experience in a similar customer service orientated role is advantageous
• Effective written and verbal communication skills
• Strong Microsoft Office skills including MS Excel, Word and Outlook
• Ability to work independently as well as on a team
• Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
• Previous experience of producing quality results with a high attention to detail
• Ability to be direct, open, and honest when dealing with customers and co-workers
• Bilingual skills are a plus
