Our IT team is seeking a Cloud Systems Manager to join our growing IT organization. The Cloud Systems Manager is accountable to the Director, IT Infrastructure for:
- Management of team priorities and delivery of Global Cloud Systems projects. Public/Private Cloud, Storage and Backup Systems.
- Management of internal Global Cloud Systems staff.
- Establishment and execution of strategy and vision for the Global Cloud Systems team
- Maintenance and continual improvement of operational standards (performance)
- Exceeding customer expectations
- Coordination with Global vendors.
Other Essential Functions:
- Works closely with the Directors of Infrastructure and Security, as well as with the Data Center Operations Manager and Network Manager to ensure infrastructure solution, process, and approach consistency.
- Challenge legacy processes and organizational norms to proactively drive to increased capability and maturity levels of operational processes.
- Focus on continuous improvements designed to make Garmin better every day.
- Foster relationships and collaborate with internal stakeholders and strategic technology partners.
- Ensure controls are adequately maintained to keep Garmin systems effective and meet policy and/or regulatory requirements.
- Partner with other internal stakeholders to develop strategic plans for the ongoing sustenance of Garmin’s information systems and technologies.
- Plan resource requirements, participate in recruiting activities, interview, hire, and train employees; plan, assign, and direct work; appraise performance
- Build healthy relationships within and across teams – locally, regionally and across the global Garmin business
- Drive improvements in incident management processes including incident ownership, problem resolution, stakeholder communications, irreversible corrective actions, etc.
- Manage projects and priorities for the Cloud team, by
- Ensuring each project is aligned with Garmin business priorities
- Ensuring each project is well defined and has plans for success
- Collaborating with local and global stakeholders in the design of Systems Administration solutions to meet business challenges and requirements
- Strengthens key Global partnerships with Cloud platform technology, hardware, software, and service vendors
- Evolves standards and procedures that enable the design, build, research, analyze, configure, harden, troubleshoot and maintenance of supported systems
- Improves service and project execution standards and assure staff preparedness and capability through coaching, mentoring and direct leadership
- Acts as a representative for IT at customer review meetings when appropriate
- Analyzes Cloud, Storage and Backup infrastructure and recommend changes to Director
- Assists Director in departmental budgeting
Other Responsibilities include:
- Develop staffing capacity plans, recruit and build a team focused on excellence.
- Perform other job-related duties as assigned.
- Monitor changes in the industry to advise on standards and best practices.
- Develop team member effectiveness by identifying and executing specific training plans for personal growth and development of each team member, including annual performance appraisals.
- Demonstrate responsibility for ongoing personal development, professional growth and continuing education.
Education, experience and skills required:
- 7+ years Global systems management experience in a heterogeneous environment
- Strategic leader defining roadmap, policy and process for global network teams
- Proven track record of project delivery including the coordination and management of projects in a dynamic, fast paced environment.
- Knowledge of analysis, design and configuration of complex systems.
- Demonstrated experience successfully coordinating teams and multiple projects in a matrix environment 24×7 enviornment.
- Experience in procurement, budgeting, forecasting, and asset management
- Strong interpersonal, written, and oral skills
Desirable Qualifications:
- Previous experience in a multi-location, global environment is preferred.
- Previous experience as a Systems Administrator is preferred.
- Experience with Sarbanes-Oxley (SOX), Payment Card Industry (PCI), Information Technology Information Library (ITIL) or other regulatory issues.
- Certification in a nationally accredited project management discipline (i.e., PMI, PMP, Six Sigma, Unified Rational, etc.) is preferred.
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
