We pride ourselves on always doing the right thing for our customers and their pets. This position plays a pivotal role in ensuring our customers get the right outcome to their complaint. We’re looking for somebody who is passionate about both pets and investigating in complaints to work in our Pet Insurance complaints department.
Your main responsibilities will be to:
- Build a strong level of rapport with our customers to understand the root causes of their complaints.
- Effectively handle and resolve those complaints within regulatory guidelines.
- Achieve appropriate outcomes for our customers and our business in line with Allianz values.
- Develop and maintain the appropriate level of technical and business knowledge to handle complaints in the most efficient manner and to ensure a full audit trail of your work is saved on our internal data base.
- Provide support to our Insight Team to drive corrective actions across our business.
• Previous experience of tailoring written communication to individual customers needs is essential.
• Previous experience in a customer facing role is also crucial. With the ability to be able to verbally negotiate, build rapport and reason with our customers being key.
• Strong organisation, planning and decision making skills are also essential.
• IT literacy and being proficient in the full Microsoft Office package is required. Full internal systems training will be provided.
• A complaints and dispute resolution background is advantageous.
• Knowledge of the Financial Ombudsman Service and their processes is also advantageous.
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – including retail discounts and insurance cover – so you can pick a package that’s perfect for you. We also offer flexible working options and global career development opportunities across the wider Allianz Group. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
• Flexible buy/sell holiday options
• Competitive bonus scheme
• Generous pension contributions
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it – at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.
We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?
At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at hr-recruitment@allianz.co.uk
For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.
More Information
- Experience Level Junior
