- Opportunity to develop customer service skills within a dynamic environment
- Hybrid working – work from home and office
- Melbourne based
Working for us
At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.
THE ROLE
Delivering best in class services to Origin Energy customers, you will assist customers regarding enquiries for electricity and natural gas supply. Providing efficient and effective front office support, your primary role will be to facilitate the processing of requests, status updates, and complaint management for New Connections, Alterations and Abolishments of supply. This position requires excellent stakeholder management skills, to support frequent interaction with distributors, meter providers and other external service providers.
Key responsibilities include;
- Inbound call handling
- Be a positive contributor to a team environment to ensure a high level of team morale
- Liaise with team leaders and key internal/external clients to recommend changes to policies and procedures to improve the level of customer service and the performance of New Connections
- Proactively promote Origin Energy as the retailer of choice for natural gas and electricity
- Maintain and develop relationships with key stakeholders to enable timely resolutions and referral of customer requests
IS THIS YOU?
We require a self-starter with demonstrated resilience and analytical skills. You will work in a complex and dynamic environment and be required to provide ongoing process guidance. The role requires a person who can learn quickly in a constantly changing environment and proactively find resolution to customer issues.
More about you:
- A solid background in front office customer service and sales within the energy industry or similar environment in a competitive and growing market
- Proficient at using a computer for office applications and mainframe access
- Demonstrated high level of verbal and written communication skills, particularly in the ability to transfer information clearly and apply appropriate policies, processes and procedures
- Ability to interpret, communicate and apply appropriate policies, processes and procedures
- Demonstrated desire and interest in helping customers and maintaining relationships
A great team to join
It’s an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers – and for our people.
Origin’s Retail business is Australia’s leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.
As we continue to build a simpler, smarter and more engaging business for the future, we’re looking for people who are passionate, curious and customer focused. People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.
