JOB DESCRIPTION
The safety and security of CSC’s current and prospective employees, customers, and the communities we serve are our top priorities.
Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our candidates.
We’re always in search of top talent to join the CSC family. If you’re looking for a career change, don’t hesitate to apply or reach out to us. We’ll have virtual interactions until we are able to resume in-person meetings.
Monday – Friday
As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time.
We are seeking a highly motivated, enthusiastic Small Business Contact Center Specialist. In a call center environment, you will receive requests mostly from customers via phone, as well as e-mail and US mail. These requests include corporate filings such as Incorporation, amendments, mergers, dissolutions, document retrieval, and Business License research. You would also be responsible for following up with customers to inform them of the outcome of their request.
Some of the things you will be doing:
· Receive inbound and make outbound business customer calls
· Provide excellent customer service to both internal and external clients
· Ability to follow up and through with all customer interactions
· Respond promptly to customer inquiries over the phone or electronically
· Organize the workflow to meet customers timeframes and demands
· Recommend process improvements where applicable
· Data entry of client information, electronic filing and retrieval of documents
· Navigate quickly between multiple databases quickly and accurately
· Research and analysis of legal documents
· Manage customer portfolios
· Maintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
· Excellent attention to detail
· Energetic self-starter who thrives in a fast-paced, team oriented environment
· The ability to multitask with a strong attention to detail and accuracy a must
· Demonstrated ability to manage multiple projects simultaneously
· Strong prioritization and time management skills as well as problem solving skills
· Ability to work independently with a minimum amount of oversight
· Strong computer skills with the ability to integrate information from multiple sources quickly and accurately
· Effective verbal and written communication skills
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ABOUT US
CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve.
Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We are empowered to do what is right for each other and our customers. Though we have many diverse employees, we are one company that encourages everyone to bring their best selves to work every day. We’re better together. Some people call this diversity and inclusion—we call it being genuine. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
