- 6-month Limited Term Contract
- Flexible, safe, and collaborative working environment
- Melbourne based
Working for us
At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.
THE ROLE
Are you a top-notch UX Writer ready to play a crucial role in our Content Team?
We’re looking for a strong candidate to be part of creating exceptional customer experiences through UX writing and content design – helping to deliver Origin’s digital first goals in an ever-changing energy industry.
In the Content Team we’re collaborating with experts across our wider Digital Team to create a best in industry (and beyond) digital experience. You’ll have the responsibility of creating compelling UX writing in our important digital flows and products to support acquisition, self-service and customer retention across Origin’s key customer journeys.
This role is responsible for strategically thinking through customer journeys and producing engaging and on tone copy and content design.
More about the role:
- Creating end-to-end content in-line with Origin brand, style and tone across our website and digital platforms
- Interrogating current processes, customer experiences and using data and user testing insights to find a better way
- Proactively managing and publishing digital content utilising our CMS platforms
- Working collaboratively with product owners, personalisation, marketing, analytics, design and UX, to identify opportunities for content development, optimisation, testing and personalisation
- Managing a high volume of day-to-day copy requests and priorities, supporting the wider business and its evolving needs
- Being SEO focused with every bit of content you create
- You’ll utilise testing practices and implement findings with the support of the Research Team to ensure digital content is suitable for our different audiences
- Supporting the Marketing Automation and Digital Marketing teams in the execution of marketing campaigns, with end-to-end digital campaign optimisation and robust testing
- Working closely with the legal and compliance team to ensure ongoing compliance and regulatory obligations are meet
ABOUT YOU
You will have experience within a large organisation and be curious, hungry to learn and considered as a Content Designer/ UX Writer champion. We’re seeking passionate candidates who work well as part of a team and thrive in a fast-paced environment.
More about you:
- Minimum 3 years’ experience in a digital copywriting / content role – UX content writing a big plus
- Be able to champion great content with demonstrated experience developing UX driven, technical and editorial content
- Strong knowledge of SEO concepts and experience creating optimised content
- Ability to strategically think through how to convey complex concepts in a simple way for customers
- Proven experience developing compelling sales and self-service content for digital channels
- Excellent written and verbal communication skills
- Strong stakeholder engagement skills
A great team to join
It’s an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers – and for our people.
Origin’s Digital team is all about creating exceptional digital customer experiences. Every time. Every day, a bunch of us bring our digital smarts together – across a range of disciplines and specialties – to make it easy for customers to engage with us through simple, seamless navigation, engaging content and smart design.
In Digital, we’re big on collaborating, fun and pulling out all the stops for our customers. And we’re on the look out for more digitial superstars who are just as passionate as we are.
