At Bank of Ireland we are changing. We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role. For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.
Inclusion & Diversity
At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.
Corporate Pensions Administrator
Dublin, Ireland | Permanent | Full time
Description of business unit
The New Ireland Assurance Corporate Pensions Department is responsible for the administration of Corporate Defined Contribution Pensions Schemes and PRSA contracts.
Purpose of the Role
Our focus is on delivering an exceptional service to our brokers/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.
Key Accountabilities
Broad range of tasks relating to the general administration and business support obligations of Corporate Pensions operating in the Group Pensions and Group Risks market:
The tasks are either automated system support tasks (requiring systems training/knowledge) or manual tasks that are required to enable Corporate Pensions to handle the business, report on any aspect of the business’ Operations or manage any critical issues or Relationships with key partners such as Clients, Brokers and Trustees.
From time to time ad hoc tasks may be required to be performed to support specific initiatives or projects. Corporate Pensions will also undergo periods of transformation and continuous improvement and during these periods systems, tasks and procedures may change.
Delivering outstanding customer service in all transactions, which includes creating and maintaining strong working relationships with our clients.
Ability to work in a busy environment across a number of different tasks and work collaboratively with your colleagues to ensure all customer queries are dealt with in a timely, efficient and accountable manner
Adhering to all relevant regulatory obligations on communications to trustees, scheme members and employers i.e., Trustee Annual Reports, Member Benefit Statements, 21 Day Rule letters and requirements of the Consumer Protection Code.
Participate in individual/team development activities/training to maximise both individual and team performance, and champion transformation across the dept.
What is the opportunity?
This role will present an excellent opportunity for the successful candidate to learn within a rapidly growing and dynamic department which is passionate about building relationships and providing award winning customer service.
The role also presents an opportunity to develop a detailed knowledge of the life and pensions industry in Ireland.
Working at Bank of Ireland doesn’t have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.
Please note you must live in the jurisdiction for the business to which you are contracted.
This job can be done anywhere in ROI with the primary office location as South Frederick Street, Dublin to which travel will be required for in person collaboration. Exact frequency to be agreed with manager.
Essential Skills & Experience
Excellent written and verbal communication skills
Strong customer focus with an understanding of customer needs
Great teammate with the ability to monitor own work for accuracy and quality
Effective interpersonal skills and relationship management skills
Ability to multi-task and assess priorities
Strong PC skills to include excel
Flexible demeanour towards change, solutions orientated
Desirable Qualifications, Skills & Experience
Third Level or Pensions related qualification
Key Competencies
Customer Focused – Self
One Group, one team – Self
Accountable – Self
Manage Risk – Self
Agile – Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
