What we need:
We’re looking for a Credit Analyst I who can do more for all Mohawk Flooring North America brands across residential, distributor and builder multifamily divisions. This is a training-based role, working toward being able to autonomously maintain customer accounts, collections, and issue Credit for an assigned region after approximately one year of training.
What you’ll do:
- Train on Credit menus within CAMS/AS400, SAP and ON-DEMAND to be able to review customer accounts and check on prior orders.
- Learn payment channels and their requirements.
- Use guidelines and criteria to establish credit limits up to $35,000 for customers
- Learn trends for common account discrepancies.
- Reconcile, notify and collect on delinquent accounts.
- Communicate with customer to resolve balances, communicate account status, resolve due date discrepancies, update information in database, and other routine items.
- Follow-up with customers to encourage payment of delinquent accounts and learn negotiation options.
What you have:
- High school diploma or GED and 2 years of relevant work experience in customer service, banking industry, other financial services institution or a similar customer-facing role.
- Basic knowledge of credit and collections terms, concepts and practices preferred.
- Knowledge of email, Microsoft Word and Excel; search functionality and typing required.
- Prior experience with CAMS/AS400 and SAP is preferred.
What you’re good at:
- Communicating effectively in verbal, written and interpersonal form
- Performing basic math calculations
- Collaborating with others and seeking guidance when needed
- Performing multiple tasks in an organized manner with meticulous attention to detail and accuracy
- Meeting deadlines in a fast-paced environment
What else?
- While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
- We’re located in a pretty great spot – check out this video to see what we mean
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
