At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.
We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.
As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.
Permanent Full Time opportunity
Sydney Location
Retail and Agency – Customer Growth, Direct Insurance Australia
The Role
The purpose of the role and your unique contribution is to create and implement initiatives designed specifically for the retail and agency network which optimise performance and support growth and customer objectives. In this role you will be responsible for ensuring strategy is executed, you will take accountability and make it happen.
Key Responsibilities
Responsibility for ensuring execution of the agreed retail and agency strategies including: –
Focus on the digital requirements for branches and agencies and working with appropriate stakeholders to deliver digital solutions
Translation of CVP’s into executable initiatives, specifically for retail and agency
Building a delivery proposition for customers who are culturally and linguistically diverse, and tailoring the experience for specific customer needs in particular markets
Responsible for branch footprint, location and layout –consistent with our brand and supportive of CVP and CX aspirations
Understand the particular needs of retail/agency customer segments and continually iterate service delivery/propositions to exceed customer expectations and meet organisational service delivery goals
One to one marketing – work with NSW Customer Growth team to plan and execute marketing campaigns to support high value customers and support growth aspirations
Work closely with internal stakeholders to translate” go to market” initiatives into operational plans specific to Retail/Agency to support business objectives
Skills & Experience
Detailed understanding of retail business operations
Demonstrated ability to drive improvements in Customer Experience
Strong planning capability and commercial acumen
Demonstrated ability to translate strategy into actionable plans
Ability to build relationships at all levels
Growth mindset
Ready for anything? Let’s talk.
Start your career journey with us and click ‘Apply’! Applications close on 24th August 2021
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.
Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.
IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.
