Unit 3, Malory Road, Beacon Park
Great Yarmouth, NR31 7DT
United Kingdom
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
Gorleston, APS UK
Customer Service Co-Ordinator, Gorleston, UK
The opportunity:
● As our Customer Service Co-Ordinator, you will work in the Service team and be responsible for the support and administration.
● You will assist with planning and organizing of Service works
● You will also arrange Spares orders for customer and prepare quotations etc
How you will impact WestRock:
· Assist Service Team to help meet the targets for APS UK
· Provide support/co-ordinate H&S for the Service team
· Arrange travel, accommodation etc for the team as required
· Process/checking of all Service Reports and invoice once completed
· Assist Service Manager with Engineering allocation
· Issue Site RAMS & Safety Compliance documents
· Inform Customers of all Service based interventions prior to the visit commencing
· Proactively pursue personal development & training
· Proactively seek opportunities for spares/service package sales
What you need to succeed:
· Minimum 2 years’ experience in Customer Service and/or Administration
· Have excellent organisational skills and be able to manage multiple tasks under pressure
· Good verbal and written communication skills
· Proficient on MS Office, Word, Excel etc
What we offer:
· Corporate culture based on integrity, respect, accountability and excellence
· Comprehensive training with numerous learning and development opportunities
· An attractive salary reflecting skills, competencies and potential
· A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
