The Team
This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.
Role Summary
This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.
Key Duties
- Assist customers with shipping needs (e.g. answering inquires, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment
- Process airway bills.
- Provide cargo rates and tracking information to customers.
- Perform computer and paperwork tasks.
- Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.
Job-Specific Experience, Education & Skills
Required
- A minimum of 2 years of customer service or community service experience.
- Possess excellent communication skills (verbal and written).
- Typing speed of at least 25 WPM.
- Able to participate in paid training.
- Ability to consistently lift 50 lbs.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays).
- Ability to learn and operate a computerized cargo system.
- Ability to adapt to performing work according to set procedures.
- Ability to work in a fast-paced environment.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate
USD $15.52/Hr.
Total Rewards
- Medical, dental and vision benefits
- 401k program with a company match up to 6%
- Monthly incentive pay plan up to $150 per month
- Annual incentive pay plan with a target 5% payout of annual earnings
- Generous paid time off
- Unlimited standby travel benefits on Alaska Airlines & Horizon Air
Apply by 7:00 PM Pacific Time on 8/13/2021
Employment Type Full-Time
FLSA Status Non-Exempt
Regular/Temporary Regular
Requisition ID 2021-6114
Equal Employment Opportunity Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
