Clinical
Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.SM
For those who want to invent the future of health care, here’s your opportunity. We’re going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life’s best work.(sm)
As an EAP Coordinator, your responsibilities will include providing counselling telephonically or onsite for behavioral health and employee assistance services. This includes assessment and triage, short-term problem resolution, and referrals.
Primary Responsibilities:
- Taking inbound calls from the UK and Ireland
- Assessing the client’s issue and understanding their problem
- Linking the client with the appropriate assistance
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Work Schedule: Flexible scheduling in an extended hours operation. Shift working is required.
Required Qualifications:
- Computer literate, experience of working with MS Word and Excel
- Strong written and verbal communications skills
- Good telephone manner, able to handle inbound calls
Preferred Qualifications:
- Prior experience of call handling/working in a contact centre
- Related education, such as a bachelor’s degree or certification in Sociology, Psychology, or Counselling and Psychotherapy
More Information
- Experience Level Junior
- Total Years Experience 0-5
