Job Ref: KH391172
- Are you passionate about delivering great customer service?
- Great opportunity to work as part of a small and supportive team
- Permanent part time opportunity, based in Kalgoorlie
Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 60 years.
We’re committed to delivering energy for today’s customers and tomorrow’s opportunities, with a focus on safe and reliable products and helpful customer service.
We pride ourselves on our values of safety, accountability, integrity, collaboration and customer focus – with an understanding that our success is underpinned by our people.
About the role
Right now we’re on the lookout for a Customer Service Officer to join our Sales Team on a permanent basis at our Kalgoorlie branch. As the newest member of our team, you’ll report to our Regional Manager – Goldfields/ Esperance and be responsible for providing professional, accurate and timely service to customers.
Your responsibilities will include:
- Ensuring safety remains priority number one.
- Providing professional customer service via counter sales, telephone calls and emails.
- Processing customer transactions including orders, payments, amendments, account queries, new account creation and database maintenance.
- Collaborating with other departments to source information and resolve issues to achieve first point of contact resolution whenever possible.
- Organising deliveries and maintaining an organised stock room.
- Providing administration support when required.
- Assisting with manual handling tasks.
To excel in the role you’ll need the right mix of skills and experience, which for this position means:
- Previous experience in a fast paced customer service role.
- Strong communication and interpersonal skills and a high level of integrity.
- The ability to handle and prioritise multiple tasks with high attention to detail.
- Proficient in MS Office.
- A positive attitude and willingness to learn.
We welcome people with different skills, and life experiences and encourage individuals from diverse backgrounds to apply.
We pride ourselves on developing and supporting people and recognise the importance of flexibility. When you apply, please let us know if you are seeking a flexible employment arrangement.
Applications close at 5:00pm on Monday 26 April 2021
