Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Our Environmental Services Division focus on providing analytical, testing and sampling to a broad range of clients offering fast turnaround of results and providing customers with tailor-made reporting solutions. Currently the divison is seeking an inspiring individual who is looking for a full-timer permanent position with a focus in customer service.
Job Description
As a Customer Service Representative, you will support to production activities, including the timely distribution of analytical reports to clients, ensuring client satisfaction and supporting other duties as required. Your responsibilities will include, but are not limited to, the following:
- Work with Key Accounts to issue preliminary reports at clients’ request
- Re-issue reports at clients’ request or as instructed by the Laboratory Manager
- Liaise with Key Accounts and Sample Receipt teams regarding client queries
- Liaise with clients regarding reporting, technical or other issues
- Monitor and report on any client satisfaction issues.
- Identify invoices to Administration staff requiring amendments and support issuing of invoices as required.
- Data entry of external results into SLIM.
Qualifications
- Preferred tertiary qualifications and experience in science, preferably in the environmental sector
- Former experience in a high throughput laboratory highly desirable
- Proficient knowledge and experience with Microsoft Word, Excel, Outlook
- Excellent written and verbal communication
- Able to sustain focus on performance
- Excellent analytical, problem-solving and interpersonal skills
- Self-motivated and determination to achieve targets
- High level of integrity
- Able to develop and expand technical capabilities
Additional Information
At SGS you will be part of our dynamic and innovative culture, and will be rewarded with:
- Attractive remuneration salary packages
- Flexible working arrangements
- Career development opportunities (nationally and/or globally)
- Health & wellbeing incentives (gym membership rebates & discounted private health insurance)
- Paid Parental Scheme
- Access to financial products/services & corporate discounts
- Ongoing training and development
We offer an open corporate and international culture, and a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.
We Support a Diverse Workforce
SGS Australia supports a diverse workforce and providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong environment in the workplace. We are an Equal Opportunity Employer and we encourage applications from women and Indigenous people.
