Job Accountabilities
About Crown:
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 47 countries employing over 33,000 people and net sales of over $11 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals.
Division Overview:
Crown’s Beverage Division manufactures a variety of packaging solutions for soft drinks, craft beers, coffees and teas as well as new energy drinks. Crown Beverage leads the packaging industry with innovative technologies that redefine how the world looks at beverage cans. With a large printable surface area and a wide range of sizes, shapes and decorating options, our aluminum cans are the perfect packaging format to create compelling brand presence where it counts. Here is your chance to join the Crown Beverage Division.
Location: Based in our Olympia, Washington facility, this position will support the commercial team of the North America Beverage Division in a variety of areas. The individual will work closely with not only outside sales commercial team, but also with our manufacturing facilities throughout North America. This position will also interact with a variety of internal departments including but not limited to the Division’s Graphics Department, Production Planning and Accounts Receivable. The CSR is the “voice of the Company” who works to protect the best interest of the company while ensuring our customer’s needs are being met. Responsibilities will include but not be limited to the following:
General Duties:
Serve as the main point of contact for our customers in your assigned region.
Receive and enter sales orders from a variety of customers
Management of all assigned customer accounts receivable activity
Setting up of new customers in the Crown system
Management of obsolete and slow moving inventory
Manage and maintain customer forecasts in the company’s TM1 system.
Enter various types of invoices related to freight, needs attention inventory, quantity adjustments, graphic charges, etc. for all customers
Ensure inventory on hand in sufficient to meet the customer’s needs and work with plants to update plans as needed.
Provide input and feedback for production plans by manufacturing lines.
Support the commercial team with current date on forecasts and sales trends as needed.
All other duties as assigned
Job Requirements
Minimum Requirements
Minimum of an Associate’s Degree in business or a business related filed.
3+ years of hands-on work experience in a Customer Service role.
Customer service experience with large consumer package good companies is a plus.
Working experience in a manufacturing based industry preferred.
Proficiency in Microsoft Office software programs.
Working experience using an AS400 system is a plus.
Competencies
Effective communications skills, both verbal and written are essential
This position will deal with internal and external customers at a variety of levels and the ideal candidate must have the ability to deal with all these contacts professionally and effectively.
Detail-oriented and very accurate
Proven leader and a self-starter
Must be equally comfortable working both in a team environment as well as working independently
Must be a change agent and possess a sense of urgency in work habits
Proven ability to work effectively in a fast-paced work environment, both as an independent contributor and also as a team player
Sound conflict management skills and effective interpersonal skills when dealing with company employees, vendor or customers at all levels
Effective and proven organizational skills, ability to prioritize, effective time management skills and sound decision making skills.
Physical Requirements
While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.
The associate may lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions
Generally works in an office setting but will be required to spend time each day inside a plant environment.
While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.
The associate may be exposed to a wide range of temperatures.
The noise level is frequently loud.
