JOB DESCRIPTION
The safety and security of CSC’s current and prospective employees, customers, and the communities we serve are our first priority.
Due to coronavirus (COVID-19) concerns, we have transitioned to virtual interviews for the foreseeable future. We look forward to all upcoming video and phone interview conversations with our prospective candidates.
We are always in search of top talent to join the CSC family. If you are looking for a career change, don’t hesitate to apply or reach out to us. We’ll have virtual interactions until we are able to move forward again with in-person interactions.
Want to change how business gets done?
So do we.
Springfield, Illinois
Team Leader
CSC’s UCC Team is seeking a Team Leader to lead a team of document processors and associates who are responsible for providing great customer service, while ensuring quality, efficiency and timeliness of secured transactions for financial services customers. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals.
What you’ll do for us:
• Create an inspiring team environment with an open communication culture
• Develop key performance indicators and set clear team goals
• Delegate tasks effectively and set deadlines
• Oversee day-to-day operation
• Monitor team performance and conduct performance reviews
• Handle customer complaints and address escalations with customers
• Design and implement process and operational policies
• Full spectrum of employee management, development and training
• Motivate team members to achieve objectives
• Discover training needs and providing coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and rewarding accomplishments
• Ensure the highest levels of productivity, service, and client satisfaction levels
• Organize team-building activities
These technical skills, experience, and qualifications will provide a successful foundation for this position:
• 5 years of leadership experience, preferably in customer service
• A proven history of successfully mentoring and developing employees in an office production environment.
• In-depth knowledge of developing and utilizing performance metrics
• Proficiency with MS Office, especially Excel
• Effective written and verbal communication skills
• Organizational and time management skills
• Decision-making skills
• Excellent change management skills
• Strong analytical and problem solving skills
• Attention to detail
