Our purpose is to celebrate and liberate the diversity of beauty. We challenge convention through invention, expanding our horizons to enrich your reality with possibility. We build brands to inspire and enable our consumers to experience the confidence and joy of expressing their beauty, their way.
KEY RESPONSIBILITIES
The customer service team are responsible for the day to day operational tasks in managing customer orders and queries for the UK division. This is an exciting opportunity to break into the world of a fast paced UK business.
THE COTY IDEAL FIT
- Team Player
- Ability to problem solve and manage ambiguity
- Ownership of customer accounts from an order perspective
- Daily customer management
- Collaboration with customers & commercial team
- Embraces a positive attitude through transition
- Manage customer relationships to drive growth
- SAP knowledge is advantageous
- Strong team mentality
- Ability to manage significant workload with great attention to detail
- Microsoft Office skills are essential
Other additional responsibilities
- Support of customer claims
- Daily/weekly team meetings
- Daily order report management
- Liaise with PD/Transport
- Manage relationships with internal customers
- Cover for colleagues during absence and holidays
KPI’s
- Month end management
- On Time Shipment
- Customer Measured Service
Every day will be different. We ask for someone who can handle business pressure and changing circumstances..The Customer Service Executive must have excellent communication skills, good collaboration with internal and external partners/customers and be able to independently execute the work that is assigned to them. Attention to detail is critical and being able to follow processes and identifying how to resolve issues is also essential. Recent practical experience in a Customer Service type environment or other busy team is strongly preferred. Strong MS Office literacy is required and experience with SAP is a benefit.
