Customer Services Representative
Job brief
At this level, the employee is technically proficient and work independently on assigned tasks. Receive general work directions and work according to well-established procedures. Higher-level employees review work progress. Prepare reports and participate making recommendations for modifications or new aspects in his field of specialty.
Responsibilities
Participate in development of new policies and procedures in relation to customer services.
Participate to act as Company representative at various government, private agencies and general public including visits, attending meetings related to customer services activities, maintain good relations and promote Company operations and image as required.
Participate to follow up government queries and request related to customer services matters with concerned Departments.
Check and process such applications, arrange inspections and follow up until connection
Participate to follow up on delayed payments of bills.
Participate to troubleshoot problems and customer complaints to ensure maintenance of good customer relations.
Participate to investigate abnormalities and illegal connections, recommend actions to remedy as necessary.
Assist to Advise other Departments on business with outside agencies, including providing information on any points of interest to the Company, discussed at meetings attended.
Participate to evaluate customer services requirements, determine priorities and direct activities to ensure the maintenance and promotion of the Company’s image.
Participate to update Customer Services Manual and raise any new problem to the superior.
Participate to provide work direction to assigned Consumer Representatives, including quality and quantity of work performed.
Participate to prepare daily, monthly and periodical reports; check development and maintenance of customer files and office records.
Participate to prepare status reports.
Maintain good relations and promoting the Company’s operations and image, as required.
Keep abreast of advancements in public relation matters.
Requirements
Bachelor Degree in Business Administration or MIS with 5 years of experience in customer service OR Master Degree in Business Administration or MIS with 3 years of experience in customer service.
Good knowledge of Customer Service Manuals.
Good Ability to develop and apply related models.
Very good analytical and evaluation skills.
Very good knowledge of English.
Very good computer skills.
Good ability to develop reports.
