Customer Support

Manage the order process, from the quote acceptance to invoicing
Order Acknowledge Management
Cost follow up and deliveries from the factories
Order Backlog follow up
Close the order and invoicing
Customer support and respond during the process: order status, delivery date, with speed
Elaborate and follow up standard quotation for the assigned area of responsibility (market, product, parts…)according to the customer demands and needs
Support the customer solving basic technical questions
Prepare of customer contract
Purchase order execution control and preparation of supplier’s shipping documents. Handling of suppliers database

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