Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

We are currently seeking a Knowledge Management Lead specializing in centralizing, organizing and disseminating knowledge as well as driving content management best practices for Core across all business areas and products of JLL. In this role, you’ll be responsible for driving the development of our knowledge management strategy and delivering it across the Core Product area, which encompasses JLL’s entire $18B business.  The Knowledge Management Lead will be an essential member of the Product Operations Communications and Sales Enablement team and will partner closely with the Operations Management team, Product teams, Tech Advisory team as well as other internal marketing and content stakeholders in driving and delivering effective knowledge management centralization and dissemination strategies.

As a Knowledge Management Lead, you will…

• Support the establishment of the Knowledge Management function within Core, actively partnering across Core Product teams, Communications and Sales Enablement, and Technology Advisory to enable centralization and timely and effective dissemination of Core product content globally, across all business lines.

• Create, guide and manage document taxonomies (library management & Search improvement) of JLLT Core product content areas to support knowledge flows both within JLLT and to the JLL business.

• Create a streamlined process to obtain, organize and curate relevant content

• Create and champion a knowledge sharing culture, building a productive, connected network of content owners and contributors

• Develop and implement a plan to improve the usability, reliability and relevance of content

• Establish Core product knowledge management best practices, providing creative and innovative solutions, including guidance of best technology tools to drive an audience-centric approach to knowledge management.

• Select, organize and present content to ensure a successful user experience for everyone.

• Gather and analyze content usage metrics to understand knowledge usage and gaps, making informed recommendations regarding content improvements, new content that should be created and existing content that should be retired.

• Drive colleagues’ engagement and assist them in gaining greater exposure, expertise and visibility of JLLT.

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

• Bachelor’s Degree

• 5+ years of relevant/professional experience, preferably related to sales enablement, marketing or client account management

• Strong project management skills to deliver projects on time and to the requisite level of quality, collaborating with internal stakeholders as necessary

• The ability to engage with stakeholders at all levels of the business

• Energy, enthusiasm and drive to create a positive working relationship with the business and the team

• Ability to multi-task, incorporating good organizational skills and flexibility, to prioritize work and deliver the maximum business value

• Proven technical awareness and commercial astuteness

• A creative thinker with demonstrated success in translating broad concepts and ideas into a clear and logical audience-centric approach

• Extensive SharePoint experience, additional content management platform experience a plus such as Seismic or related sales enablement platforms

• Experience working in large global organizations with geographically dispersed teams and complex technical environments

• You love transforming complex processes and approaches into simple, user-centric solutions and you have a demonstrated track record of simplifying the complex

• You are familiar with the commercial real estate industry or have a passion for this market and understand the needs of internal CRE audiences

Benefits:

JLL offers competitive wages and benefits to eligible employees, including:

• 401(k) plan
• Medical, Dental &Vision Insurance
• Paid Time Off and Company Holidays
• Executive Benefits
• Parental Leave Pay
• Short and Long Term Disability Leave

Compensation Range:

$80,000 – $115,000

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!