JOB SUMMARY
Job Profile Summary
Manages and directs transportation scheduling for ONEOK Natural Gas segments with an emphasis on customer service, regulatory compliance, reliability and resource optimization.
Essential Functions and Responsibilities
- Drive a strong customer service philosophy through scheduling functions. Ensuring that both internal and external customers receive superior customer service through scheduling interactions
- Ensure that scheduling groups comply with all regulatory requirements. Coordinate closely with regulatory to ensure schedulers are adequately trained
- Drive business process improvements that help Commercial, Operations and Scheduling function work more effectively together
- Collaborate with Commercial and Operations on the best scheduling practices to ensure that ONEOK’s systems provide reliable service and function optimally
- Determine the optimal work schedule and staffing levels for schedulers considering regulatory requirements, work/life balance, and the 24/7 requirements of the systems
Education
- Bachelor’s Degree in business administration, accounting, finance, engineering, information technology, other related field, or an equivalent combination of formal education and the following job related experience
Work Experience
- Experience with project management, accounting activities, scheduling, contract administration, or pipeline operations
- Experience managing through change and/or leading special projects
- Experience in use and function of tools and equipment applicable to position including accessing computers and utilizing spreadsheet and word processing software
- Experience with and training relative to:
- Financial analysis
- Customer service
- Government regulations
- Experience interacting, negotiating, and communicating effectively
- Experience leading, directing, supervising, and training
Knowledge, Skills and Abilities
- Knowledge of: natural gas industry
- Ability to: optimize processes
- Ability to: apply basic math, algebra, and statistical formulas
- Ability to: communicate and/or exchange information or instructions
Licenses and Certifications
- None required
Strength Factor Rating – Physical Demands/Requirements
- Sedentary Work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Strength Factor Description – Physical Demands/Requirements
- Standing: Remaining on one’s feet in an upright position at a work station without moving about (Occasionally)
- Walking: Moving about on foot (Frequently)
- Sitting: Remaining in a seated position (Constantly)
- Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
- Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
- Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
- Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
- Climbing: Ladders, Stairs (Occasionally)
- Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
- Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
- Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
- Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
- Crawling: Moving about on the hands and arms in any direction (Occasionally)
- Reaching: Extending hands and arms in any direction (Constantly)
- Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
- Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
- Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
- Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
- Hearing: Perceiving the nature of sound by the ear (Frequently)
- Tasting/Smelling: (Occasionally)
- Near Vision: Clarity of vision at 20 inches or less (Constantly)
- Far Vision: Clarity of vision at 20 feet for more (Frequently)
- Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
- Vision: Color – The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
- Employee is subject to inside environmental conditions
Working Conditions
- Well lighted, climate controlled areas (Constantly)
- Frequent repetitive motion (Constantly)
- CRT (Computer Monitor(s)) (Constantly)
Travel
- Travel to other locations required
Driving
- Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver’s license
