Department Overview
The men and women of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E’s electric distribution and transmission operations, including planning, system protection engineering, maintenance and construction, asset management, business planning, restoration and emergency response.
Position Summary
PG&E is seeking an experienced business professional to be a member of the Electric Incident Investigations (EII) Team as an On-Call Specialist. The EII team is responsible for reporting Electric Incidents (EIRs) to the California Public Utilities Commission (CPUC), investigating EIRs to determine the cause and any corrective or preventive measures to mitigate reoccurrence, investigating ignition incidents, and leading/staffing the Intelligence & Investigations section of the Emergency Operations Center (EOC) for Public Safety Power Shutoff (PSPS) events.
This role will serve a regular on-call function to monitor a 24/7 hotline to field calls for potential CPUC-reportable incidents, determine reportability of those incidents, and report to the CPUC as appropriate. This position will have a high level of visibility with PG&E leadership and will support other aspects of EII’s scope when not on-call. A strong applicant will be an organized, motivated, inquisitive, a consensus builder, and seeks to understand the “bigger picture”.
Location of this position is flexible and will require occasional travel to other areas around PG&E’s service territory.
Responsibilities
- Dedicated support for the EIR on-call process, which includes work outside of normal business hours.
- Serve as an on-call representative at least one week per month, including availability on nights, weekends, and holidays.
- Identify reportable incidents and complete timely notifications to the CPUC.
- Support analysis, studies and benchmarking related to the on-call process.
- Complete research, documentation, and analysis on reportable and non-reportable incidents.
- Research additional sources of reportable incidents for potential gaps in reporting; close gaps by completing timely assessments for incident reportability.
- Work with the leadership of other PG&E departments that are contributors to the on-call process. This may include departments that manage the Corrective Action Program (CAP), Data Response Unit (DRU), Hazard Awareness and Warning Center (HAWC), Law, Claims and Electric Compliance.
- Consistently works with Electric Operations partner organizations including inside counsel, law claims, external counsel, and other key stakeholders.
- Extracts and analyzes data from various PG&E systems, aggregating and synthesizing to formulate reports.
- Develop relationships with stakeholders and obtains feedback on team work on a regular basis, improving process as needed to ensure work product is providing intended value.
- Maintain high level of stakeholder satisfaction. Ensure client needs are met, regularly soliciting feedback and ensuring understanding of how work product will be used downstream. Ensures regular and effective stakeholder communication. Routinely interfaces with client groups at the individual contributor through Director level.
- Present and review with stakeholders up to Senior Manager, gaining acceptance, concurrence or approval, where required.
- Perform technical writing assignments and reporting while not on call, to include electric incident investigations an executive summaries.
- Travel to other facilities for meetings and site visits about 10% of time.
Qualifications
Minimum
BA/BS Degree in Engineering, Business or other related field or equivalent work experience
5 years of related work experience.
Travel to other facilities for meetings and site visits about 10% to 20% of time.
Desired
Master’s Degree
Expertise with MS Excel, Power BI, Access and proprietary software for reporting, analysis and trending
Experience with electric operation systems (design or operation or data systems associated within electric operations)
Strong drive for results and continuous improvement
Strong verbal / written communication and presentation skills
Ability to effectively communicate highly complex ideas to diverse audiences using a variety of media with credibility, confidence and clarity
Ability to handle multiple projects and stakeholders and work in a fast-paced environment
Ability to gain consensus from various stakeholders across multiple workgroups in a matrixed environment
