SCIEX
As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.
SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Position : Field Service Engineer
- Completes and successfully pass assigned training tasks on assigned products and responsibilities
- Working knowledge of Sciex and OEM products
- Experienced in performing high quality installation, repair and maintenance on mass spec instruments
- Assigned and responsible for customer satisfaction at strategic accounts
- Performs IQ/OQ and other qualification products. Includes training.
- Mentors and trains lesser experienced staff members
- Experienced in HPLC installation and maintenance
- Performs preventive maintenance on select products
- Demonstrates and completes all administration duties
- Maintains own tool and parts inventory to ensure adequate supply
- Demonstrating the operations of the LC-MS/MS instruments to customers
- Ensure that response time, down time and spares & consumables inventories at customer sites is tracking at acceptable levels
- Ensure quality service support is being provided such that high levels of customer satisfaction contributes to win rate
- Work closely with Sales and Application Support teams to leverage competitive advantage for the business in the region
- Contribute to development, nurturing and retention of key customer base in the region
- Provide market intelligence and trends to the team
- Share business leads with the sales team
- Make timely escalations to the service leadership in order to get timely and relevant support for driving business in the region
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
