Job Title
Field Service Engineer
Job Description
About the Organization
Rated amongst the Top 50 Great Places to Work, Philips Healthcare in India operates in the medical equipment and diagnostic imaging segment including CT, MRI, X‐rays, cardiovascular system, nuclear medicine, PET‐CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.
India healthcare business is spread into 28 states in India and 7 union territories. Operations for neighboring countries of Nepal / Bangladesh and Sri Lanka are also covered from here. The organization is divided into 5 regions – North, East, West, Deccan and South and have sales / service/ projects teams based in the regions. We are operating in a fast changing technology space with new product introductions happening regularly to keep pace with changing competition landscape
Job Title: Field Service Engineer
Reporting to: Field Service Support Manager
Job location: Rajkot
Job Summary:
The Prime role of a Field Service Engineer is to achieve Customer delight by providing Timely and Quality service and in turn generate revenue for the organization.
The Responsibilities of a Field Service Engineer are categorized into the following functions:
Delivery:
- The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
- The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
- Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer
- The FSE would also provide Demonstration Support for the system in the region
- The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
- FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
- The FSE would implement FCO
Selling :
- As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
- FSE would coordinate the process of Spare parts Sales with the Customer
- Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
- The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive
Service Administration
- The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
- The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
- The responsibility of collecting Customer Overdue Outstanding would lie with the FSE
Customer Satisfaction
- FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate
Requirements:
- BE with 6+ years of exp
- Experience in Service, Maintenance and installation
