Overview
Kawasaki Robotics (USA), Inc. is a leading supplier of industrial robots and automated systems based in Wixom Michigan. Kawasaki robot experts are located throughout North and South America and available for onsite service at a moment’s notice. Our wide variety of service options allow for excellent customer service options, and our team is only a phone call away if any emergencies arise.
Responsibilities
Field service includes the installation, start-up, programming, technical support, troubleshooting, repair, refurbishment, and emergency service of Kawasaki robots. Responsibilities include, but are not limited to the following:
- Ensure equipment is installed, programmed, and commissioned safely, reliably, and within time and budget constraints.
- Travel to customer location to complete emergency repairs or provide support.
- Perform troubleshooting and mechanical repairs on Kawasaki robots.
- Perform troubleshooting and electrical repairs on Kawasaki robots.
- Perform robot programming changes such as logic, software, and path alterations.
- Perform informal training of engineers, skilled trades and operators in electrical and mechanical applications, operations, and maintenance, troubleshooting, and repair.
- Perform preventative maintenance on customer robots.
- Effectively communicate with design engineering, application engineering, training, administration, and customers, in high-pressure situations.
- Generate detailed and accurate work order closing documentation upon completion of work assigned in a timely manner.
- Provide details needed to generate quotes for paid services.
- Complete and provide accurate, detailed expenses for invoicing.
- Participate in 24/7 phone support rotation, providing troubleshooting support to address customer needs.
- Have working knowledge of PLC communications and other ancillary equipment.
Qualifications
- Associates degree or equivalent, Bachelors preferred, or 5+ years of technical repair experience related to robotics or automation.
- Excellent communication and interpersonal skills
- Microsoft Office proficiency
- Strong adherence to safety policies and procedures
- Strong organizational skills
- Ability to travel frequently
- Ability to travel domestically and internationally for up to two-week increments.
- Ability to work overtime, weekends, and holidays as needed.
- Ability to lift up to 55 pounds.
- Proven mechanical aptitude.
- Electrical troubleshooting experience.
- Controls troubleshooting experience.
- Safety circuit troubleshooting experience.
Preferred Skills
- Robot programming experience.
- Automation integration experience.
- Paint or sealer robotic experience.
- Vision experience.
Kawasaki Robotics (USA), Inc offers its members competitive salaries, generous benefits including Health, Dental, Vision, Life and ADD, etc. along with discretionary annual appreciation bonus, team focused working environment and a total of three weeks paid time off in the first year.
