PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION
To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store
To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers
To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
To aid a culture of consumer centricity within the designated consumer touchpoint
KEY RESPONSIBILITIES
To exhibit consumer service behaviours
Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values
Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint
Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion
Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab
Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas
Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint
Complete all applicable training programs and comply with operational procedures
Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators
Drives a service culture by ensuring all activities are centered on the consumer
Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise
Collaborates with the Flagship Team to actively reduce loss
Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance
Delivers a personalised and relevant consumer service at the designated consumer touchpoint
Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
Support in developing and sustaining a positive working culture throughout the store
AUTHORITIES
KEY RELATIONSHIPS
Consumers, Peers, Store Director, Consumer Experience Team
KNOWLEDGE, SKILLS AND ABILITIES
Must possess and consistently exhibit the competencies relative to the position
Excellent communication and networking skills and customer relationship management
Is confident in using various digital tools and applications as a method to best service the consumer
Has a good knowledge of or a background in sports or currently involved with a sports team/activity
Has a background in retail sales and/or in a customer service facing role
Possesses and displays motivation and excitement within the specialist area
Ability to work in demanding situations effectively without compromising their team’s success
Has good product knowledge of both Adidas & 3rd party products
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS
Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism
Experience in managing high level retail image and delivering consumer in-store experience
