PURPOSE AND IMPACT ON ORGANISATION
Contributes to store profitability by:
Ensuring KPIs for a defined area within a store are met or exceeded
Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
Supervising and coaching team within a defined area of responsibility
KEY RESPONSIBILTIES
Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility
Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
Actively supervises and coordinates his/her team to ensure all customers receive service
Understands customer expectations and coaches his/her team to meet or exceed them at all times
Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
Minimizes loss by implementing, monitoring and tracking all loss prevention procedures
Supports the recruitment, onboarding, training and development of the store team
Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
Actively collaborates and shares best practices to drive store team performance
Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
KEY RELATIONSHIPS
Customers
Peers and Supervisor
KNOWLEDGE, CAPABILITIES AND EXPERIENCE
Stepping into Management Competencies
MINIMUM QUALIFICATIONS
Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
Intermediate numeracy and literacy and advanced verbal communication skills
