About The Role
To consistently deliver really great customer service by truly putting the Customer at the heart of everything you do, and focusing on the customer standards. To effectively communicate and coordinate the team of colleagues within the Home Delivery department consistently deliver outstanding performance and who demonstrate an uncompromising focus on the customer experience. Ensure the team follow the routines and practices required within the Home Delivery department to ensure on time completion of every order.
Accountabilities:
Customer
Deliver the company’s plan for service by creating a culture that delivers outstanding service to all our customers
Listen to our customers and build strong relationships across he store, using these relationships to continually improve the service levels across your department
Create an engaging Department environment where colleagues are trusted to place customers at the heart of everything they do and can actively contribute ideas for improvement
Colleague
Engage colleagues both within your department and other departments to create a culture of cross functional working
Engender a supportive and performance driven department culture where achievement and contributions are recognised and rewarded.
Lead and develop colleagues to deliver performance against plan and ensure that they fully deliver the tasks they are accountable for
Operational
Analyse department data to identify opportunities and risks and use this to develop a plan of action with the Home Delivery Manager
Deliver high store standards and operational and statutory compliance across the department ensuring delivery of exceptional service, quality and shop keeping standards
Ensure all policies, procedures and legal obligations are followed as specified by the company.
Sales and Profit
Assess costs of all activates
Look for ways to simplify and speed up processes
About You
What do I need to be a successful Home Delivery Team Leader?
Ability to build and maintain effective relationships
Experience in developing and leading teams, coaching to build competence and confidence for high performance
Strong operational and technical knowledge of the department
Able to effectively plan, organise and manage own and direct reports workload
Able to work to strict deadlines
We are an equal opportunities employer and welcome applications from all sections of the community.
