HR – Human Resources Service Advisor, London – UK

The HR Service Advisor position is responsible for providing excellent customer service and support to our employees and managers based out of EMEA region.  Your daily work requires knowledge of a breadth of employee questions, as well as phone-based customer interaction to answer and resolve a wide variety of human resources related inquiries and problems.  If you are ready to begin a promising career with a Fortune 25 healthcare leader, we urge you to come and apply your skills.

Primary Responsibilities:

• Provide customer service and support for inbound calls relating to employee and manager questions on human resources related topics
• Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs
  • Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area
  • Document calls and research as appropriate
• Solve problems systemically, using sound business judgment and follow through
• Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words
• Establish rapport over the phone quickly, and remain positive
• Provide consultation to employees and managers regarding where they can obtain the information in the future
• Calmly and effectively handle challenging callers
• Outstanding attendance record is critical, along with consistently meeting established productivity, schedule adherence and quality standards
• Continuously recommend process improvements and future enhancements/best practices for current processes
• Complete special projects and assignments as required

Competencies:

• Problem Solving
• Customer Service
• Flexible and adaptable
• Communication
• Multi-tasking

Requirements:

• Previous experience in a HR Administrator/Advisor role required
• Direct customer service experience, preferably in an inbound call center environment required
• Previous experience with case management systems
• Bachelors in HR preferred
• Proficient with MS Office (Word, Excel, PowerPoint, Professional email) required

Soft Skills:

• Strong verbal and written communication skills
• Excellent problem identification and resolution skills
• Ability to interact and work with all levels of employees
• Ability to work independently and manage multiple tasks
• Ability to work a flexible schedule

Physical Requirements and Work Environment:

• Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
• Office environment

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other.

And at the end of the day, we’re doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we’re building a high-performance health care system that works better for more people in more ways than ever. Now we’re looking to reinforce our team with people who are decisive, brilliant – and built for speed.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.