What this job involves
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Responsible for driving delivery of projects across different clusters and workstreams and identifying dependencies and deployment considerations
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Work with key stakeholders to agree implementation approach across geographies, business lines and areas of HR expertise
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Establish working groups to bring together key stakeholders to capture deliverables and actions required to execute the change
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Support in delivering coherent service, providing high quality advice, support to managers and employees and query resolution across cluster throughout employee lifecycle
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Deliver a high-quality customer experience driving best practice, alignment and championing self service
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Support to deliver process standardisation and alignment of ways of working across the region and globally
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Act as regional point of contact and coordinator for transitions working closely with ER and Corporate Solutions teams
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Ensure that all services are documented in standard operating procedures
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Support in delivery the onboarding of new services and processes as agreed with Head of Regional HR Operations and Head of HR Service Delivery
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Support in coordinating compliance activities as required both regionally and locally
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Collaborate and engage with the wider HR and business community to provide a responsive, consistent and forward thinking HR service
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Escalate issues to Head of Regional HR Operations as required
Desired skills and experience for this job
Skills:
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A strong customer service background with a proven track record of delivering complex change and shared services in a fast paced environment
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Strong business, financial and analytical acumen including the ability to leverage and interpret data to extract meaningful insights
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Strong Project Management skills
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Good written and verbal communication skills with ability to make impactful presentations (Strong English written, aural and verbal skills is required and other languages would be an advantage)
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Detail-oriented, organised, ability to prioritise and meet deadlines for self and others
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Proactive in driving change and continuous improvement
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International, global mindset with cross-cultural skills
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Deep understanding of core HR processes and HR management practices
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Results focussed with the ability to manage competing priorities and multiple stakeholders
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Remain up to date on relevant legislation and policy compliance requirements for content
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Advanced in MS 365, and specifically excel skills
Qualifications & Experience:
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Bachelor’s degree or equivalent work experience
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Typically, 2 to 4 years of experience in HR with a good experience of delivering projects
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Experience of HR technologies required including Workday and ServiceNow
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Working across multiple countries
Behaviours:
Agile, Trustworthy, Courageous
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
Apply quoting reference REQ152300 at jll.com/careers.
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