Implementation Manager

J.B. Hunt Transport Services Full Time United States Manager

Job Summary:
Under general supervision, the Implementation Manager interacts with the appropriate levels within the organization to ensure flawless execution at the account level by creating appropriate project implementation plans, status reports, and developing a project regimen to ensure a positive customer experience for internal as well as external customers.

Job Description:

Key Responsibilities:

  • Assist with change management for new implementation plans/tools/processes to account personnel.
  • Communicate internally and externally to all levels of an organization.
  • Compile input into a value stream process map.
  • Conduct end-user training as needed.
  • Continuously refine business implementation practices to align with divisional business model and strategy.
  • Coordinate with other departments/divisions/teams to facilitate the resolution of problems.
  • Develop implementation processes.
  • Follow organizational policies/procedures/standards while meeting customer requirements.
  • Lay the foundation to build customer loyalty and increase customer satisfaction. Manage the project timeline, presentations, and customer documents from creation, through completion, and review.
  • Monitor implementation progress by providing periodic reports to management. Provide solutions to customers, as appropriate.
  • Travel to customer sites to understand their needs and deliver requirements in order to properly serve the customer.

Qualifications:
Minimum Qualification:

  • High School Diploma or GED with 2-3 years combination of education, experience and training.

Preferred Qualification:

  • Bachelors degree in Business Administration/Management, Technology, Transportation Logistics, Communication, Engineering or a related field
  • Deep understanding of current trends and general business knowledge
  • Demonstrated process mapping skills
  • Develop and document test cases with users
  • Provide end-user testing and training
  • Excellent analytical skills
  • Leverages functional/technical expertise to get results
  • Contributes to overall project status reporting
  • Effective cross-functional decision making
  • Self-motivation.

Education:
Bachelors: Business Communications, Bachelors: Technology Education, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:
Business Administration, Information Technology/Systems, Project Management, Transportation/Logistics
Job Opening ID:
00403031 Implementation Manager (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

Posted 9 Days Ago

Full time

00403031

About Us

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominate force in transportation and logistics industry, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.
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