Our dynamic Restaurant and eCommerce Platform teams are rapidly growing as we optimize our digital ordering channels and restaurant technology innovations to create competitive advantages for our restaurants around the globe.
We are seeking an SRE Incident Analyst who can drive and coordinate incident response activities inclusive of:
Initiating protocol
Engaging necessary team members
Communicating frequently with stakeholders
Driving the blameless post-mortem ceremony and culture
This role will require the candidate to collaborate with business analysts, product owners, and engineers to resolve defects resulting from incidents. The candidate must be able to stay calm under pressure while working on an incident.
Key Responsibilities:
• Alert and engage incident participants
• Provide updates and keep the team focused during an incident
• Work towards mitigation/resolution of incidents
• Document incident steps for post-mortem
• Serve as Communications lead during an incident
• Escalate all process issues to the Incident Manager
• Work with Incident Manager to monitor Defects to ensure SLAs are respected
• Manage dashboard of defects and conduct reviews
Minimum Requirements:
• Bachelor’s Degree in Computer Science, Business, Operations or equivalent professional experience
• 2+ years of experience working in a technical or eCommerce environment support role
• Technical understanding of Agile software development
• Previous experience in an incident management role in a technical environment
Preferred Requirements:
• Ability to independently multi-task and work well in a fast-paced environment
• Critical logical thinking to determine best outcome/resolution
• Experience with Jira, or other sprint tracking/ticketing system
• Experience with OpsGenie, Confluence, Splunk tools
• Growth-minded professional who demonstrates initiative
• Experience working with Technical teams such as DevOps, Engineers, Help Desk
• Restaurant experience a plus
In December 2018, Pizza Hut acquired QuikOrder, a leading online ordering software and service provider for the restaurant industry, in order to improve Pizza Hut’s ability to deliver an easy and personalized online ordering experience and accelerate digital innovation across 6,000+ restaurants in the U.S.
Combined with Pizza Hut’s already existing powerhouse technology team, Pizza Hut Connect officially launched in August, 2019. This new entity is now home to all Pizza Hut U.S. technology talent and capability, spanning eCommerce, Restaurant Technology, Delivery Technology, Data & Analytics Technology. The formation of Pizza Hut Connect underscores the important role technology will continue to play in Pizza Hut’s future growth, as well as our intentional focus on investing in technology talent and capabilities.
The vision of Pizza Hut Connect is “to deliver the easiest experiences for customers, team members, and franchisees through rapid technology innovation.”
