- Monitoring & management of alerts, events via relevant monitoring & ticketing tools
- Provide Level 1 & Level 2 technical support for Windows/Linux platform issues
- Provide level 1 technical support for applications on Windows and Linux based systems.
- Coordinate maintenance activities and outages with infrastructure, Application management and TCS teams.
- Identify key areas for automation and optimization to enhance productivity
- Identify opportunities for optimizing performance and provide suggestions for development.
- Should have exposure handling major incidents and escalations
What we will offer you: Depending on your location of your role, you can expect …
- Competitive fixed and variable compensation, holiday/vacation allowance & retirement savings plans/pensions
- Employee Resource Groups to support you in and out of the office
- A wide range of benefits including – healthcare, dental plans, risk insurances and (location dependent) – cycle to work schemes, gym benefits, retail discounts,
- A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities
- A specific and deliberate planning to the physical offices in which we work, and support for everyone spending periods of time working remotely or at home. This approach mirrors our commitment to transparency and sustainability and puts the safety and wellness of our employees at the center of all we do. We aim to provide productive and sustainable
Your key responsibilities
- Good working knowledge of Linux & Windows Administration
- Good problem-solving/troubleshooting skills
- Quick learner
- Should have exposure working on monitoring & ticketing tools.
- Good written, oral communication & interpersonal skills
- Must be a Go-Getter and should require minimal supervision
- Good team Player, with excellent eye for detail
- Good Stakeholder management skills.
- Understanding of Cloud concepts
- Should have a high degree of self-motivation, strong analytical and creative problem-solving skills
- Must be willing to work night shift (12:30mn-9:30am)
Your skills and experience that will help you excel
- 1 to 3 years of overall experience
- Working in 24 X 7 IT infrastructure & Operations environment
- Relevant experience in Infrastructure monitoring and support
How we’ll support you
- Coaching and support from experts in your team
- A performance and growth-oriented culture and values
- Opportunities for continuous learning to aid progression
- Goal based objectives and development plans
- Transparent performance-based compensation schemes
- Employee resource groups such as the Women’s Leadership Forum, MSCIPRIDE, Black Leadership Network and Eco-Groups.
About MSCI and our teams:
MSCI is a market leader in Global Indexes, Smart Beta, ESG and Risk Management, and is at the forefront of the secular trends dominating the financial services landscape today. We are committed to the future sustainability and transparency of the financial markets. We create innovative products and services that allow our clients to make more informed investment decisions, and we provide investors with critical performance measurement and risk management data and analytics. Click here to see what we do (link to MSCI brochure)
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
MSCI is committed to developing a culture and workforce that reflects the clients and communities in which we operate. Increasing our diversity expands our talent pool which helps to accelerate innovation in all we do. We especially encourage members of historically underrepresented groups to apply, including women, ethnic minorities and those in the LGBTQ community.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
