Responsibilities

• Responsible for overseeing the coordination of end-to-end change management activities
• Evaluate all requests for change, assessing risk and impact
• Ensure all requests for change are properly classified, recorded, authorized and closed
• Chair or attend weekly change management meetings including CABs
• Ensure all changes are properly scheduled and handled
• Reports to all stakeholders on status of change requests and scheduled change result
• Investigate, collect data and report on failed and unauthorised changes
• Provide guidance and support on Change Management related activities according to contractual obligations.
• Address concerns/issues and track the status of all changes
• Act as an escalation point for change conflicts and change management related issues
• Facilitate Change Management activities in support of Incident or Problem management activities

Reporting
• Preparation of weekly and monthly Change Management reports for contractual requirements or adhoc  reports as required.

Process Management
• Implement, review, maintain and audit all ITIL Change Management process and procedures.

Continual Service Improvement
• Maintenance and continual improvement of the ITIL based Change Management Process.

Ideal candidates should possess:
• Relevant IT degree or diploma
• At least 5 years of experience performing a Change Management role in a IT service delivery environment
• Be able to demonstrate strong ITIL based process management experience especially in Change Management
• ITIL based certification – ITIL V3 Foundation certificate or higher
• Experience in an outsourced IT support model would be a distinct advantage
• Basic technical knowledge and experience working with
• Operating systems management
• LAN and WAN networking technologies
• Web Technologies
• Firewall and Security products
• Excellent communication (verbal and written) and interpersonal skills
• Effective presentation skills
• Demonstrate initiative and drive for results
• Ability to lead, influence and coordinate resources to achieve results
• Well organized
• Keen attention to details
• Ability to perform under pressure