Inside Sales Specialist

Inside Sales Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources, and reduce emissions gives our work a powerful sense of purpose. As Inside Sales Specialist, you will work closely with 1-3 Sales Account Managers, supporting Electrification Installation Product sales within our customer base in the South-Central Region. You’ll be involved in the end-to-end sales cycle and process, from initial quote, to order processing & management, to status tracking. You will be accountable for nurturing positive customer relationships and providing exceptional customer service support.

Your responsibilities

Utilize daily ABB’s Order Management tools and Sales Tracking systems for an assigned set of customers to provide proactive sales support for new order entry, order status & management, and timely responses to customer inquiries
Act as a liaison between Sales Account Managers, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to provide effective resolution to any customer complaints or issues raised
Assist in the coordination of investigations on complaints or customer service inquiries, as needed and provide direct communication and follow-up on all problem resolutions
Will support the following activities on a periodic basis:
Participate in bid proposal reviews to analyze our response to meet customer contract requirements
Help support investigations into identified technical product problems
Provide reports to customers on outstanding orders, supplier managed inventory, or Blanket Purchase Order status/management

Your background

High School Diploma is required; Bachelor’s Degree preferred in engineering, business or related field
0-2 years of customer support experience is required
Alternatively, a combination of education and related customer services/support experience and/or demonstrated accomplishments will also be acceptable
General knowledge of power transmission & distribution products/systems is preferred
Previous experience with business to business customer support preferred
Knowledge and strong user proficiency of information systems and databases is required; experience with salesforce.com is a plus
Must be able to travel to ABB office locations, factories, customer sites, and/or training locations within the region
Must possess capability to manage large number of concurrent customer orders and quotations
Ability to work in a collaborative team environment with excellent verbal and written communication skills in English is required; Bi-lingual capability a plus
Candidates must already have a work authorization that allows them to work for ABB in United States

More about us

ABB’s Electrification Global Markets organization is responsible for the go-to-market strategy in 100+ countries where the Electrification Business Area operates. Our 10,000 sales & marketing employees connect our customers and partners to our innovative portfolio of products, services and solutions. Our domain expertise and global footprint enable us to support our customers with solutions that address their current needs, while anticipating how emerging trends such as urbanization, digitalization and the shift to sustainable energy will impact their future needs. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.