The Person
The Installation Manager will have a proven track record of success in a Fire & Security Customer delivery role, including leadership of a large field team. He or she will be highly numerate, and have a driven, can do approach. Experience of the Fire and Security Industry is preferred along with commercial/financial acumen. To be able to demonstrate experience of Managing within a large Service environment with similar characteristics to Secom (large field force, tight deadlines, National Account understanding, impact of service quality, compliance etc.) would be a distinct advantage.
The competency profile for this role is summarised as follows.
The Role: Install Manager
Responsible to: Operations Manager
Direct Reports:
- UK Planners
- Field Support Engineers
- Supervisor and Technical review Team
- Installation Admin Team
Other Key Relationships:
- Head of Sales & Head of National Accounts
- National Accounts/Elite
- UK Service Delivery Manager (NSB)
- UK Training Manager (NTDC)
- Distribution and Central stores
- Aeromark Support Centre (ASC)
- BAFE Compliance Team (Fire)
- Managing Director and Board Directors
Key Result Areas
- Delivery of first-class installations across all disciplines.
- Meet key deadlines and programme of works by effective planning and communicating daily with Secom clients.
- Utilise Secom’s operating platform to drive performance, control labour and improve productivity. (Performance Management)
- Employee performance and development program
- Training and corrective action plans, including e learning and apprentice scheme
- Manage WIP and WIH to ensure financial control.
- Manage Un-invoiced order books to maximise monthly revenue.
- Communicate with all relevant employees to ensure delivery times and Planned works are met. Utilisation of Secom’s operating platform is essential for transparency across the company.
- Commercial awareness, uploading of completion certification to ensure client payments are processed.
- Understand and communicate to all staff the targets to meet customers SLA’s, KPI, (performance management).
- Manage and improve System Usage across engineering platforms and portals
- Improving productivity and delivering margin improvement throughout the business in conjunction with Key relationship departments.
- Implementing Change Management
- Providing strong, high-profile leadership and driving change in terms of structure, culture and processes.
- Manage client SLA/ KPI via client portals
Key Tasks & Responsibilities
- Co-ordinates activities that affect the operational decisions and Business requirements.
- Commercial: To ensure margins and profitability are achieved across areas of responsibility.
- To deliver improvements in the productivity and performance of the Engineering function, forecasting and reporting performance against appropriate targets.
- To implement and embed best practices by fully utilising Secom’s Operating platform, Implement, adopt new processes and embed changes as necessary.
- Resource Management to ensure headcount and sub-contractors are relocated and maximised to meet clients demands.
- Resource Management to ensure each employee and sub-contractor is registered across all Secom platforms, HR, Payroll, ASC, mobile and Fleet.
- To support the sales process in securing new business, working in collaboration with the Head of sales/ director in designing installation propositions and delivering them to clients.
- Planning of diary with UK Planners, NSB to meet companies and client’s expectations.
- To maintain inventory stock control of field engineers and record monthly for financial auditing purposes. Work with Central Stores to demonstrate financial control of stock.
- To improve the quality of service delivery to Secom customers, ensuring programme of work’s, snagging, first time fix rates are improved and ensuring critical works are carried out within the required timescales. (Performance management).
- To successfully mobilise new contacts into the business, managing transition phases from existing suppliers.
- To ensure the Regional organisation has the management capability to support the culture and process changes required.
- To ensure all staff within the Installation function have role guides and clear objectives against which they are regularly appraised, and that minimum expectations of the role of Manager to Engineer are set in terms of key metrics such as completion of jobs, over runs etc. (Performance management).
- To deliver the necessary changes to processes, systems and management are made in order to ensure Engineers are scheduled effectively and in a way, that minimises the cost to the organisation.
- To ensure that the Installation organisation follows the workflow within the operating platform for ordering parts and delivering them to site as required, in conjunction with Central Stores and Distribution.
- Health and Safety management, enforcing standards.
Setting Business Direction
- Conceptual: understand the wider picture.
- Strategic: determines and understands.
- Customer awareness: who is the customer (internal or external), what are their needs, how are they best met.
- Analytical: breaks down problems/ challenges into their essential parts.
- Commercial: Impact of P/L and Trading to the UK Operation
Achieving Business Performance
- Concern for excellence- focus on high quality outcomes for all: externally and internally.
- Initiative: actively seeks opportunities and resolution to problems without direction from others.
- Critical information seeking: actively seeks key information for decision making.
- Result focus: sets targets and expectations for self and others.
Self-Management
- Goals: set clear goals and develops strategies to achieve these efficiently and effectively.
- Flexibility and Adaptability: works effectively in a variety of situations, appreciates different perspectives.
- Assertiveness: strongly pushes forward and overcomes obstacles where necessary.
- Self Confidence: belief in one’s own ability to achieve a successful outcome.
