ISG Services NA & LAS Fulfillment Manager

The ISG Service Parts Services NA & LAS Fulfillment Manager role is a critical member of the Lenovo Services & technical support team. The ISG Services NA & LAS Fulfillment role is responsible for order management and fulfillment for all service parts orders received in the North America & LAS Regions.  Excellent Excel, written & verbal communication skills are critical, including English.  Responsibilities will include but not be limited to the following: • Managing a team of 3-5 people who are responsible for same day and next day order fulfillment • Creating reports merging data from various sources, extracting, validating, and controlling data. • Identifying projected shortages, and collaborating to avoid the shortage and reduce the impact. • Perform Backlog management, minimize and reduce customer backlog and avoid aging backlog. • Provide ETA reports keeping customers informed for customer backlog. • Communicate directly with vendors to resolve any order delays • Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog. • Performing root cause and taking necessary corrective action when parts are not available. • Performing root cause and taking necessary actions for material without demand. • Reporting to management, the KPIS associated with Planning and Fulfillment. • 12×7 management of critical parts related phone calls and emails (shared responsibility across the team)