Key Responsibilities:
- In-depth knowledge of vendor agreements, cloud services and IT contracts licensing (such as Microsoft, IBM, Cisco, Oracle, VMware, Red Hat, DigiCert)
- Working knowledge of ServiceNow components such as Service Catalog, Change-Incident-Problem Management, Asset Management, CMBD, Release Management, etc.
- Collaborate tasks with vendor technical support, other internal systems teams, and project development staff to ensure successful COTs/SaaS integration implementation within the enterprise
- Support software and web architecture requirements analysis, development and maintenance
- Design and develop smart and innovative solutions to satisfy business requirements – Work within an agile team of engineers and systems analysts to develop high quality applications and products in the existing landscape with a vision for the future
- Develops deep understanding of tie-ins with other systems and platforms within the corporate systems landscape
- Ensures key technical design documentation is completed to a high standard
- Hands-on ability to build quick prototypes/visuals to assist with high level product concepts and epic stories
- Writing and maintaining strong unit, functional and integration tests to be automated in a continuous integration environment
- Responsible for reducing operational downtime for critical, scheduled, and unscheduled maintenance by accelerating deployments of approved changes/fixes/updates and solutions and automate manual maintenance, deployment, diagnostic health checks, validation, and reporting
- Continuing to evolve our application platform to meet scaling, security, and compliance needs
- Can-do positive attitude and a penchant for improving processes and systems
- Administer, configure and maintain Verisign’s Aspera Software Asset Management (SAM) platform – SmartTrack, SmartCollect, LC4O, LC4O365 products with ServiceNow and various other systems integration
Qualifications:
- 5+ years of experience in Software Asset Management (SAM) / IT Asset Management (ITAM) domain for both on-premise and SaaS software
- Experience working with Aspera, ServiceNow Asset Management, SNOW License Manager or HP Asset Manager
- Excellent analytical, communication and problem-solving skills
- Self-starter with the ability to multitask and thrive in a fast-paced environment and be capable of dealing with conflicting priorities with ease.
- Ability to assess technology needs/requirements and develop solutions to meet them
- Customer service focused – the ability to deliver sustained high performance and high levels of customer satisfaction
- Ability to communicate both verbally and in writing in a clear and concise manner
- Work well under pressure with differing levels of management
- Minimum 1-year experience with Aspera SmartTrack, SmartCollect, LC4O, LC4O365
- Experience with ServiceNow desirable
- Ability to break down complex tasks and explain solutions.
- Knowledge of Software discovery tools (i.e. BDNA, JAMF, SCCM, etc.)
Nice to have:
- Certifications in Software Asset Management (SAM) is a plus
- Advanced Microsoft Excel knowledge is a plus
- Exposure to collaboration tools such as SharePoint, Confluence and Jira
- Able to perform the complete system life cycle using Agile Engineering and Agile Scrum Methodology preferably in JIRA
Educational Qualification:
- Minimum of 8 years of related experience with a Bachelor’s degree in Computer Science (or equivalent); or 6 years and a Master’s degree in Computer Science (or equivalent)
