The System Administrator – Field Support is responsible for support of IT infrastructure and security for multiple property management sites throughout the continental US. Key tasks include building automation support, ISP circuit procurement, hardware and infrastructure installations, and general network maintenance. The System Administrator – Field Support will be part of the Ventas Service Desk team which provides technical support to support a medium-sized Enterprise ensuring PC/laptop, printers and peripherals are properly maintained and serviced.
Essential Functions:
Act as primary point of contact for field offices
Manage remote office technology stack: DHCP administration, printer support, ISP support, remote access, phone system support, Carbon Lighthouse Support
Conduct quarterly IT/field office meetings
Deploy and administer firewalls to secure building automation systems
Monitor and respond to system alerts on circuit status, along with tickets from ISP for outages/changes/restoration of services
Manage vendors related to ISP circuits, telephone installation and repair
Assist users with solving technical issues, software installation and support
Analyze and diagnose user computer problems
Set up or repair computer equipment or related devices
Train users to work with new computer hardware and software
Mentor other Systems Support Specialists and act as a technical escalation point
Provide on-call rotation coverage as part of Service Desk team
Assist with telecom billing
Travel as required (estimated 10-20% of time)
Requirements:
Experience: 3-5 years of experience in general IT systems support, including 2+ years supporting multiple remote offices.
Education: Bachelor’s Degree required. Computer Science, Engineering, or Information Science degree strongly desired.
Special Qualifications: Experience with firewalls, Building Automation Systems, and internet service providers is desirable.
Ventas, Inc. offers a competitive compensation and benefits package to the successful candidate.
Ventas, Inc. is an Equal Opportunity Employer.
Ventas, Inc. does not accept unsolicited resumes from staffing agencies, search firms or any third parties.
