Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.
The Loews Hotels Business Service Center Receptionist provides outstanding professional and courteous service to all visitors and team members. Assists Directors with office administration, correspondence, projects, and reports. Provides information and assistance to managers and employees of all departments. This position reports directly to the BSC Office Manager.
- Provides a warm welcome to all visitors and team members of the Business Service Center.
- Troubleshoots problems and provides guidance to all team members on facility related matters.
- Assists visitors with door access and issuing visitor tags and visitor badges when applicable.
- Makes the safety of all team members and visitors a priority.
- Maintains a clean desk and ensures that the reception and conference areas are clean.
- Professionally answers all incoming Business Service Center phone calls and timely directs calls to the proper recipient.
- Creates and distributes communications including but not limited to; announcement emails, employee phone lists and monthly events calendars.
- Creates monthly team member anniversary certificates and other certificates as assigned.
- Receives packages and mail and notifies recipient accordingly.
- Assists Office Manager with the scheduling of meeting rooms and coordination of A/V and food & beverage for meetings.
- Creates and submits maintenance and housekeeping work orders as needed.
- Assumes a variety of other projects as approved by the Office Manager.
- Maintains regular attendance and is prompt in conformance with standards.
- Attends required training sessions and meetings.
