Mission
Founded in 1991, Mindray is one of the leading global providers of medical devices and solutions. Firmly committed to our mission of “sharing medical technologies with the world”, we are dedicated to innovation in the fields of Patient Monitoring & Life Support, In-Vitro Diagnostics, and Medical Imaging System.
Headquartered in Shenzhen, China, Mindray possesses a sound global R&D, marketing and service network with subsidiaries and branch offices in 39 countries in North and Latin America, Europe, Africa and Asia-Pacific, as well as 31 branch offices in China. To date, Mindray has nearly 7,600 employees.
Inspired by the needs of our customers, we adopt advanced technologies and transform them into accessible innovation, bringing healthcare within reach. While improving the quality of care, we help reducing its cost, making it more accessible to a larger part of humanity. Today, Mindray’s products and services can be found in healthcare facilities in over 190 countries and regions. In China, Mindray’s products and solutions can be found in nearly 110,000 medical institutions and 99% of Class A tertiary hospitals.
Diversity & Inclusion
Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.
Location of the position – Mindray Médical France SARL – Europarc Créteil – 1 allée des Cerisiers – 94035 CRETEIL Cedex
Duration & start date – Start September 1st (Internship contract)
Job description and mission
The Workshop Technician Intern will assist the workshop team on all activities managed by Service in Creteil. This will include Check and inspect activities (Check that Demo units returned in Créteil are working fine), equipment diagnostic, equipment repair and calibration, part order, generation of PO to customers, hotline support, part and loaner optimization.
After a training delivered to the intern on our equipment, this mission will be done in 2 phases to help the Intern to embrace all these activities
Phase 1 :
- Main tasks:
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- Repairs / inspections / quality checks of repairs in the workshop
- CMS / CRM recording of equipment to be repaired or checked
- Customer follow-up for equipment pending agreement repair estimate
- Traceability of service operations and activity in the CRM Service and Electronic Calendar
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- Secondary tasks:
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- Management of the return of loan devices.
- Storage, cleanliness and organization of the repair laboratory
- Carrying out cyclical inventories of spare parts stocks
- Tool park management assistance
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Phase 2:
- Main tasks:
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- Management of technical hotline telephone calls (time slot 8:00 am – 7:00 pm)
- Hardware and software integration of Mindray Solutions in the hospital
- Installation of equipment sold by Mindray Medical France
- On-site repairs to equipment sold by Mindray Medical France
- Execution of contracts and Service products
- Operations administration and activity report (CRM, weekly report)
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- Secondary tasks:
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- Assistance in setting up on-site demonstrations
- Laboratory repair in case of specific needs replacing a workshop technician
- Initiate improvement project for Service France
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Skills needed
- License degree in biomedical or electronic
- Good knowledge in Microsoft office solution.
- Good knowledge in computer / PC / IT / Network
- Good English level to interact with Europe & China
- Excellent communication French level
- Rigor and engagement in day to day activity
A knowledge and experience in Medical devices and Medical industry is a plus
A capacity to perform VBA code for Excel is a plus
