Officer, Investor Services Operations, Specialised Units

Engineering Deparment

Job Purpose

• Responsible for actual accurate settlements of all securities (Equities, Fixed Income & Money Market trades) while ensuring that all trade settlements are settled in convention with the market rules and directives and procedures
• Responsible for identifying and processing corporate actions and proxies on behalf of custody clients.
• Responsible for the overall functions of Reconciliation, Portfolio Valuations and Reporting in convention with the market rules, client directives and procedures.
• Responsible for the functions of facility agency management
• Responsible for securities CSD account opening and maintenance

Key Responsibilities/Accountabilities

Efficient and Effective Delivery in business unit
• Understanding the overall Bank Strategy and how Investor Services Operations fits into the Bank’s strategy.
• Ensure that we meet clients’ requirements, as stipulated in their ‘Service Level agreements’, by maintaining flexibility where necessary, but also taking risks into consideration, at all times.
• Set clearly defined standards based on KRA’s, in conjunction with line Team Leader and continuously monitor, control, and update procedure manuals, Job Descriptions, process flows and Risk Framework.
• Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the production area
• Collaborates with other areas to ensure that best practices and a standard approach is followed.
• Getting the basics right always.
• Providing timely response to all the queries received in order to help meet client expectations.

Optimise the risk profile in the business units
• Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to;
• Reconciling all suspense and operational accounts under the assigned units at required frequencies and that reconciling items are dealt timely and correctly;
• Recovery of revenues in a timely manner for the services rendered.
• Provide relevant, accurate and timely reporting to the management, governance committees and the regulator as and when required.
• Participate in the periodic review of the Service Level Agreement between business units, Stanbic Bank Custody, Client and related Service providers to ensure that it portrays desired service realities.
• Highlight and discuss errors with Team Leader / Manager and identify problems i.e. lack controls and/or controls not performed.
• Ensure compliance with implemented controls and procedures.
• Eradicate operational losses/claims by complying with procedures to avoid / reduce penalties/ losses or claims to the bank
• Process the transactions as per the approved procedures to avoid audit findings or operational risks relating the assigned area.

Change Management and Continuous Improvement
• Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
• Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement.

Compliance Management
• Ensure that service standards provided for in the Banking Sector Charter are adhered to.
• Adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

Personal Development
• Meet Overall performance in line with individual and departmental KRA’s
• Identify and drive self-development needs, plans and arrange to attend training. Apply and share knowledge
• Attend and participate in appraisal discussions. Initiate performance discussions on a regular basis and provide continuous feedback to the Team Leader.
• Take on additional Responsibility by making use of every opportunity to gain exposure/visibility.
• Cross-skill within Custody operations to enhance ability to handle multiple tasks / back up roles
• Strive to reach full potential, this will ensure job satisfaction.
• Take on additional Responsibility by making use of every opportunity to gain exposure/visibility.
Stakeholder Engagement
• Builds and maintain credible and value adding relationships with both internal and external stakeholders.

Preferred Qualification and Experience

• Business Related Degree
• At least one-year experience in a banking operations environment
• Understanding of Custodial and investor services.
• Knowledge of the Securities Market and related entities viz., NSE, Central Depository, Transfer Secretaries, etc
• Banking operations experience.