CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company’s commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT’s consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.
The Titling Team is responsible for ensuring all of CIT’s assets are properly secured with a title and lien releases are processed once contracts are paid in full.
Operations Coordinators are extremely organized, detail-oriented and provide exceptional customer service.
Responsibilities
- Make every customer experience remarkable through open lines of communication with customers, vendors and finance managers
- Check in incoming titles and power of attorney’s, log in Salesforce and store
- Coordinate the process for releasing CIT’s lien to titled vehicles that are paid in full
- Contact customers via phone to verify billing address, and follow up on assets that are not secured
- Conduct title research as necessary to guide customers through the titling process
- Contact customers via phone to verify billing address and prepare registration package to mail out
- Prepare FedEx packages to mail out titles to assets that are paid in full
- Keep detailed and organized notes in Salesforce regarding your communications with customers
- Prepare titling applications for new financed assets
- Manage a queue of customers with unsecured titled assets and contact via phone to communicate the requirements and urgency to register financed vehicles
Qualifications
- Bachelor’s Degree (Preferred)
- Early adoption to change management
- Exceptional analytical and problem-solving abilities
- Excellent time management skills and proven ability to hit deadlines
- Demonstrated initiative
- Ability to work and interact with all departments throughout the organization
- Excellent oral and written communication skills
- Thrive in a fast-paced environment while continually maintaining a positive attitude and promoting teamwork across departments
