We’re excited to be recruiting for a Team Leader to work in a high performing team within our Animal Health business. The service escalation team is pivotal to our complaints performance, productivity and frontline support. We are looking for a strong leader to build on the success the team has already achieved. Your focus will be to ensure the delivery of effective and timely performance and use the insight provided by the team to drive change across the business.
Our Team Leaders lead, mentor and inspire team members and provide ongoing direction and development. They use a wide range of tools and techniques to create and maintain a collaborative, motivated and positive team atmosphere and are given the autonomy to execute this.
As an Allianz Team Leader, you will be:
• leading and inspiring your team to achieve agreed SLA targets and take action to address under performance when required
• monitoring quality within the department and ensuring processes for coaching and feedback are effective
• identifying coaching opportunities
• developing and supporting team members to deliver outstanding service to our customers;
• conducting monthly one to one’s, coaching sessions and quality audits
• developing and maintaining strong professional relationships with internal and external customers
• supporting your team regarding personal development plans to help them achieve their career goals
• providing learning opportunities through effective delegation
• monitoring the changing needs of our customers and identifying areas of improvement by driving change and participating in project work
• handling customer complaints and resolving within guidelines.
Previous leadership experience of managing c. 8 to 12 people is essential
Previous experience of working within a contact centre is essential
Computer literate (Outlook, Word and Excel)
Excellent communication skills.
Experience with Salesforce preferable
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – including our share incentive plan and insurance cover – so you can pick a package that’s perfect for you. We also offer flexible working options and global career development opportunities across the wider Allianz Group. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
• Flexibility to buy and sell holiday
• Competitive bonus scheme
• Car allowance
• Generous pension contributions
• BUPA medical insurance
• A discount up to 50% on a range of insurance products including car, home and pet
At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it – at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.
We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?
At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at hr-recruitment@allianz.co.uk
For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.
More Information
- Experience Level Junior
