Join the diverse and dynamic team that powers Michigan’s largest energy provider and one of the nation’s largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan’s 10 million residents – caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We’re a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
Are you ready to make a difference for over 6.7 million people across Michigan? Does the idea of transforming the U.S. energy sector sound like a generational opportunity that can’t be missed? If you’re serious, so are we.
This is a rare opportunity to join the Consumers Energy Experience Design team, where diversity of thought and life experiences is considered a core strength. We’re an action-packed group of professionals with design thinking and journey mapping in our DNA. Our experience design and delivery has been recognized across the utility sector… and we’re just getting started.
The Experience Design team plays a central role in bringing to life our Company Purpose: “World-Class Performance Delivering Hometown Service”. Our team members practice with industry leaders in design thinking, journey mapping and other experience design methodologies and techniques. The role gives you opportunity to think big and the satisfaction of leading your priority initiatives from concept to pilot to implementation.
The selected candidate will apply their experience design super-powers across Consumers Energy’s billing, payment and socially-minded programs and initiatives that have millions of customer touchpoints every month. This unique role ensures these critical experiences are infused with customer insight and represent best-in-class solutions that exceed customer expectations.
This role is a key partnership with high-energy functional teams and subject matter experts across Consumers Energy, and will be an integral member of our state and local service organizations dedicated to Michigan’s most vulnerable residents. The results of your role go beyond the satisfaction of helping customers achieve their goals and delivering on a world-class brand promise – your projects and influence will improve employee experience and build significant long-term strengths for Consumers Energy’s journey to a becoming world-class service organization. Near-term design initiatives include ground-up development of a protection plan and payment arrangement service portfolio for income-challenged customers, an integration plan with state and local agency programs and services, and a design-centered transformation of our customer bill.
The work of the Experience Design team is just one part of the excitement at Consumers Energy. As Michigan’s largest gas/electric utility, and one of the largest in the United States, Consumers Energy is leveraging a 130-year Michigan heritage with a commitment to a sustainable energy future for Michigan. Our 15,000 employees and contractors are a testament to the progress we are already making, earning Consumers Energy recognition over the past two years including:
- Forbes® best place to work in Michigan
- Sustainalytics #1 U.S. utility for sustainability performance
- #1 Michigan company in Newsweek® green rankings
If you are a design thinker who dares to think big, loves collaborating with high-energy teams, and thrives leading others through ever-changing customer-driven environments, it’s time for us to talk.
