Payment Processing Clerk

Payment Processing Clerk

Ricoh Canada Inc. has always been on the forefront of workplace innovation.

Yesterday, that meant creating the first office fax machine, enabling people to work smarter, better and faster than ever before. Today, that means information mobility, which is the ability to capture, manage, access and use the information you need — wherever and whenever you need it — driving the results you want.

As for tomorrow, that vision is already taking shape in our heads and labs, too. And when the workplace begins its next major change, our imagination will help drive it.

From meeting your financial goals to time off, we promote the well-being of our employees and show them they’re valued.  Examples of our People–based programs include:

• Wellness
• Flexible Work Options
• Time-Off
• Development
• Rewarding your Efforts

Ricoh Document Processing Services provides a payment processing solution to some of the largest companies in Canada. As part of that solution, we process cheques and Electronic Funds Transfers (EFTs) on behalf of our clients and apply those payments to their customers’ accounts. The payment processing clerk is a key role within this group as they ensure the details of each payment are entered in the system properly and get applied to the appropriate account.

Responsibilities:

Job duties and responsibilities:

The clerk’s primary responsibilities are:

• Review of scanned images to ensure the quality is as expected and take appropriate actions to correct any detected issues.
• Search for and capture required fields within scanned images.
• Where necessary, manually enter data into the system.
• Apply payments to appropriate account.
• Apply business rules that are unique to each client.
• Escalate issues to client staff for resolution.

Requirements:

Education and Experience:

• High school diploma or equivalent
• Experience in mail processing department is preferred.
• Previous payment processing experience highly valued.
• Previous scanning experience preferred, Opex experience highly valued.
• Typing skills desired: Minimum 40 WPM with 97% accuracy
• Basic computer skills
• Working knowledge of MS Excel and MS Word 

Skills:

• Detail-oriented and meticulous data entry skills.
• Effective problem solving and documentation skills.
• Numeracy skills.
• Able to efficiently process a high volume of documents.
• Able to work in a fast-paced environment.
• Able to quickly learn customer specific business rules.
• Analytical skills: Able to quickly identify the required data on each image.
• Progress through the workflow-pattern recognition quickly and identify issues with scanned images.
• Able to quickly identify different document types.
• Independent worker and good team member.
• Able to maintain processing throughput that is consistent with team level.
• Good Communication skills
• Customer centric and positive attitude