We’re on the lookout for a People Services Advisor to join our Employee Services team in Bradford!
Reporting to the People Services Team Leader, you will deliver high quality and consistent Employee Services advice, support and resolution to all employees, people managers and outside parties across the end to end employee lifecycle spectrum.
KEY ACCOUNTABILITIES
Performance and Customer Services Delivery
- Deliver a quality, consistent, compliant and professional service to all employee’s
- Resolve day to day employee and line manager service enquiries, issues and complaints, identifying and escalating any issues and incidents as appropriate
- Ensure that all employee data is entered into associated Employee Services systems in a timely, accurate and consistent manner, to agreed standards and targets
Process Management
- Ensure all corporate policies, standards and agreed People/Shared Service processes are understood by employees, customers and people team
Continuous Improvement
- Understand the needs of employees, line managers and people team (internal and external) and continuously seek to improve people service
KNOWLEDGE & EXPERIENCE – PREFERRED EDUCATION/ QUALIFICATIONS:
- Must have a minimum L3 CIPD qualification
- An understanding of the HR employee lifecycle
- An interest in understanding of employment law, its application and best practice
- Strong telephone and email communication skills, capable of delivering advice guidance and managing challenging conversations over the phone at pace
- Experience of providing relevant advice on policy and process to line managers and employees (desirable)
- Experience of working in a HR or Payroll team, ideally within a customer orientated commercial environment
