Recreation Manager

Located just outside the Universal Orlando™ theme parks, our Lakewood Regional Support Facility serves as the central operation for all our on-site hotels. Lakewood provides resources to the hotels for various departments, including Human Resources, Purchasing, Accounting, Security, Group Reservations, Telecommunications, Technology and Laundry.

Job Specific

• Designs and develops a world-class Gymnasium concept including the selection of fitness training equipment and the design of an aerobics/health fitness instructional programs
• Designs and develops programs marketing Gymnasium to hotel guests and outside clientele
• Directs and oversees the activities of the Gymnasium Trainers
• Directly manages the operations and staff of all Recreation, Gymnasium and Mariner’s Club programs, ensuring complete compliance with hotel safety, service, and grooming standards
• Oversees the operation of the swimming pool area
• Oversees the pool programs such as towel issue, retail sales at the pool, and Attendant service programs (escort to chairs, cool spritz, etc.)
• Interviews and recruits all Gymnasium and Recreation employees and Recreation vendors
• Reviews and submits vendor contracts to Hotel Manager’s approval prior to the hiring and scheduling of an activity
• Establishes, ensures adherence to all departmental and Loews Hotels guidelines, policies, and procedures
• Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
• Prepares seasonal recreation activity schedules and participates in the planning and development of holiday and special event programs
• Works with meeting planners to schedule group recreational activities and prepares activity event orders
• Ensures proper posting of activities and special event information
• Maintains optimal staffing levels within forecasted budgetary guidelines
• Prepares weekly schedule for department
• Completes appropriate shift reports
• Reviews/maintains daily payroll records/reports
• Develops annual goals for all department managers
• Evaluates individual employee performance, determining improvement and training needs and advancement requirements
• Communicates information about hotel and recreation programs to all guest contact departments to facilitate greater utilization and to promote incremental revenues
• Prepares Daily Calendar of Resort Activities and provides copies to Housekeeping department for nightly turndown distribution
• Ensures recreation programs are executed in accordance with all hotel and safety guidelines
• Inspects the general appearance and functionality of all activities/recreation spaces including sanitation, temperature, lighting, and musical elements
• Prepares annual departmental budget and manages departmental costs, updating budget if operational forecasts change significantly
• Oversees and ensures accuracy of all cashier functions
• Responsible for accurate recording and submittal of payroll information
• Schedules and coordinates monthly recreation staff meetings
• Attends all appropriate meetings:  department, pre-convention, front office, training sessions
• Maintains the clean and excellent working condition of the following areas: pool deck, Mariner’s Club, game room, and any other planned recreational activity space
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Bachelor Degree
• Minimum five years health/fitness or spa management experience
• Proven ability to market spa services to outside clientele
• Excellent communication skills-oral and written
• Strong leadership skills
• First Aid and CPR certification