Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Reporting Analyst
Introduction to Mastercard:
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Mastercard is a driving force at the heart of commerce, enabling global transactions and bringing insight into the payments process to make commerce faster, more secure, and more valuable to everyone involved. As a critical link among financial institutions and millions of businesses, cardholders and merchants worldwide, MasterCard provides services in more than 210 countries and territories.
Intro on Vocalink:
Vocalink technologies power the UK’s real-time payments, settlements and direct debit systems, as well as the UK’s network of nearly 60,000 ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits!
Ask Questions of the candidate:
Do you enjoy turning dry statistics into exciting and valuable business insights?
Do you want to be part of a highly-regarded and valued reporting team?
Do you want to work in a close-knit, friendly and collaborative team?
Do you want to innovate and drive automation of reporting procedures?
Do you want to produce compelling reports on the UK’s core payment services?
What part the candidate will play in the success of Mastercard:
You will provide a central point for Reporting within Service Delivery, Assurance and a central point for Reporting across all VocaLink services.
You will be responsible for capturing and defining Reporting Requirements for new reports.
You will be responsible for the design, development/maintenance and production of accurate and timely MI Reports for internal and external customers.
You will regularly review existing Reports and KPIs, examining and evaluating their purpose and content and recommending improvements accordingly.
What the duties of the role are:
Responsible for being a focal point for Service Reporting and KPI queries within Service Delivery and Assurance.
Responsible for the delivery of agreed service level reports and Management Information (MI) for all the services across the business within agreed service level timeframes in line with agreed standards (Daily, weekly and monthly reports)
Responsible for reporting on the performance of VocaLink in delivery of all its services to customers, against Service Levels and key process KPI’s.
Providing statistical analysis on all data, highlighting trends, and areas for potential improvement.
Responsible for ensuring that all reports meet agreed quality standards and that measures are in place for data verification and testing prior to distribution.
Responsible for providing agreed KPI’s and metrics on the departmental performance in delivering reports against agreed service levels and ensuring this is continually measured.
Responsible for contributing to the standardisation of SLA reporting, enabling the production for the large customer base and variety of products and services.
Maintaining a Reporting Catalogue that details all reports produced by the team.
Maintaining the COO Reporting SharePoint Site.
Responsible for contributing to the review of mechanisms for electronic production of reports. Responsible for developing new reporting techniques utilising existing skill base and introducing and learning new technologies.
Responsible for assisting various teams in the provision of servicing customer and internal senior management requests for data.
Responsible for attending and chairing meetings with internal stakeholders.
Responsible for presenting results of investigation to management and senior management where required.
Responsible for capturing requirements for new reports, and assisting the customer in determining what they want and the best way of getting it.
Regular reviews of existing MI Reports with stakeholders.
Regular reviews of KPIs with our stakeholders.
Who would suit this position:
The position would suit somebody with the following skills:
• Excellent Visual Presentation Skills.
• Proven ability to manage time effectively.
• Proficient with the SAP Business Objects suite of tools.
• Excellent Microsoft Office skills, in particular Excel and Word.
• Demonstrable team working skills with the ability to work with others and on own initiative.
• Demonstrable interpersonal skills that cover influencing, negotiation, consultation and assertiveness.
• Proven verbal and written communications skills.
• Understanding of MI and Reporting Concepts.
Additional desirable skills that would be of benefit:
• Experience with BMC Remedy.
• Proficiency with Power BI.
• Understanding of Databases and writing SQL especially Oracle and MS SQL server.
• Capable of writing VBA code.
• Good understanding of the financial products offered by Vocalink.
Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
