Company Description
Arista Networks is an industry leader in cognitive cloud networking for mission-critical data center and campus environments. Arista’s award-winning platforms deliver availability, agility, automation analytics and security through CloudVision® and Arista EOS®, an advanced network operating system. Committed to open standards, our platforms range in speeds from 10-400 gigabits per second.
Job Description
● Excellent written and verbal communication skills
● At least 3 years of TAC experience Networking domain
● Good interpersonal skills, for effective communication with business and technical teams.
● Strong exposure to packet capture level troubleshooting.
● Proven track record of successful and timely delivery of assigned tasks.
● Technical Support experience in networking domain
● will Experience on Arista Equipment have added advantage
● Experience in Spine-leaf Arch (L2LS/L3LS), MLAG, VXLAN, EVPN, BGP, OSPF and other Networking protocols and concepts.
● Daily monitoring of Arista setup
● All kind of upgrade e.g. OS patch, vulnerability for Arista Devices
● Module Configurations and optimizations
● Additional feature configuration
● Induction of New Arista Switches into running fabric
● Perform UAT on newly deployed nodes
● Hardening of New Arista Switches
● Support for initial troubleshooting of all hardware /software related issues & coordination with Arista Technical Assistance Center
● Create a plan of Action to install updates /patches and bug fixes as and when required
● Documentation updates to HLD & LLD including diagram
● Provide automation solutions to the customer using existing APIs available in Arista platforms.
● Reporting – mutually agreed on report sharing – Daily/Weekly/Monthly
● Coordinating with the Arista team for Product Lifecycle management for installed products.
● Network audit: Configuration review and compliance, Configuration assistance and best practices, Design
review assistance and best practices
● Network Operations: Technical troubleshooting support on Arista equipment; Customer escalation liaison with
Arista TAC; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly
high level reports on trouble Tickets.
Education
● BE/B. Tech/MCA
● Additional certifications like CCNA, CCNP, CWNA will be an advantage
Qualifications
Strong engineering and Computer Science fundamentals
Additional Information
All your information will be kept confidential according to EEO guidelines.
